Agent Control Panel
Cathy Santos
Fields from your
contact list display
or may be edited
here by agents
contact list display
or may be edited
here by agents
LEAD INFORMATION
| carrier_route | |
| city | |
| company_name | |
| county_fips_code | |
| delivery_point_bar_code | |
| employee_size | |
| executive_name | |
| primary_address | |
| sales_volume | |
| sic_code | |
| sic_address | |
| state |
Press Launch Campaign when you are ready. After Completing your call and taking any notes, click on the disposition and then press the "Save Entry and Continue" Button.
Additional Information
| Call Disposition |
Campaign #451 progressive_demo
Agents script may also
include fields from the
contact list, so the
script will adjust for the
specific lead
include fields from the
contact list, so the
script will adjust for the
specific lead
Spiels/Scripts
Hi, is this JAKE HAFNERS RESTAURANT & TAV? Can i please speak with THOMAS HAFNER. I wanted to verify if the address i have is correct: 5224 W TAFT RD. Thank you.
As a call is received
or,sent our Google
Maps facility traces
the contact's
location & display in
real time
or,sent our Google
Maps facility traces
the contact's
location & display in
real time
Google Mapping your Incoming Call
Primary Call
buttons so that
agent's will have
total control over
how to handle or
where to send a call
buttons so that
agent's will have
total control over
how to handle or
where to send a call
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Here is where agents
will see FAQ's,
Products and also be
able to type in new
notes for the call as
well as view archived
notes
will see FAQ's,
Products and also be
able to type in new
notes for the call as
well as view archived
notes
Notes
Customer would like a mailing of the
brochure for review
He asks we check back in 2 weeks
Archived Notes
Customer would like for us to call him
back in 3rd quarter to see if he is
interested
FAQ's
What if the recipient is unavailable? Ask to speak with the spouse of the contact person.
How can they obtain more lawn signs? By calling into 1-800-667-5568
How can they speak to a supervisor? Transfer to Stacey
Products
A1 Widget
B2 Widget
C3 Widget
Here is the campaign
contact list displaying
all supervisors and
agents on the current
campaign - agents may
drag and drop a call to
a contact for assistance
in resolving a call
contact list displaying
all supervisors and
agents on the current
campaign - agents may
drag and drop a call to
a contact for assistance
in resolving a call
Your Company
Logo Here!
Click on Call log to
open a list of recent
calls for quick dialing
Logo Here!
Click on Call log to
open a list of recent
calls for quick dialing
Cathy Santos
Joe's Car Campaign
Call monitor displays all
phone numbers as they
move through the dialer.
Above is the agent
softphone for dialing
manual calls.
phone numbers as they
move through the dialer.
Above is the agent
softphone for dialing
manual calls.
Call Monitor - Current Call with 9177223451
| 9177230951 | 9177230951 | 9177230951 |
| 9177230951 | 9177230951 | 9177230951 |
| 9177230951 | 9177230951 | 9177230951 |