As is the case with many companies, employers are constantly looking to cut back on expenses but at the same time gain profits. Virtual Call Centers allow companies the freedom and flexibility to achieve the best of both worlds. Virtual Call Centers or Hosted Call Centers can replace an entire office and staff and provide a better and more efficient office. The way this can be done is through the power of the internet. Hosted Call Centers are controlled entirely through the web and are extremely easy to run and maintain.

With many unique features to offer, a Hosted Contact Center offers amazing options to any size company. Such features are: Interactive Voice Response, or IVR, Voice Broadcasting, Predictive Dialing with a unique Predictive Dialer and all the Virtual Call Center Supervisory tools. These tools are: Barge in mode, Whisper mode, Spy mode, as well as MP3 recordings of all calls, random screen captures of Virtual Call Center agents screens,and monitoring of keystrokes and mouse clicks. These tools are included in a Hosted Call Center to ensure that the agents are working properly and efficiently.

With all the amazing features that a Virtual Call Center has to offer, its hard to understand why any company wouldn't have one. Be it inbound or outbound, telemarketing or customer service, a Hosted Contact Center can really give a major boost to any company, says Steve Cohen, Vice President of Freedom TeleWork. With Interactive Voice Response (IVR), a company can handle and take charge of inbound calls as well as outbound ones. IVR acts as a virtual agent, thus providing the same results as attained through a regular agent, only costing a fraction of the price. IVR allows customers to call and take care of various tasks such as paying a bill or getting tech support.

I think companies, especially the bigger ones, love our Voice Broadcasting, says Cohen. Voice Broadcasting has recently swept through the business world as companies marvel and craze over this exciting new product. The reason is because Voice Broadcasting allows companies to reach the unreachable and lock in customers they would have never been able to get. Voice Broadcasting can send millions of calls in one shot with just one simple recording.

In addition to all these features, Freedom TeleWork has created the first and only online community of Virtual Call Center agents called TeleWorkers. The TeleWorkers community is so unique in that it provides benefit to both employer and employee. The employer can find thousand of TeleWorkers through Freedom TeleWorks cutting edge website. These Virtual Call Center agents are rigorously trained and tested to ensure quality and professionalism for the employing company. Employers can choose Virtual Call Center agents based on language fluency, price demand, time allowance, proficiency rankings and other preferences. The agents benefit tremendously in knowing that they can work from the comfort of their own home. This is a major plus for any worker, as the hassle and frustrations of preparing for work can drive anyone crazy.

Submitted by: Jennifer Gross, Vice President of Marketing, Freedom TeleWork