or try our Freedom
TeleWorkers! Browse, hire and
manage remote agents
as if they were in your office.
| Articles |
| TeleWorkers |
For call center agents all over the world, getting to work can be a big pain. Forget about the time and money spent on getting there, but the hassle and headache alone is bad enough to absolutely ruin ones day. Thats why new intelligent and sharp entrepreneurial companies are finding a new way for people to work. These companies have created Virtual Call Centers to upgrade a traditional call center. Along with a Virtual Call Center, companies can utilize the many features that are included in a Virtual Call Center. By using these features and taking advantage of a Virtual or Hosted Call Center, companies can now make their agents into Virtual Call Center agents or as one company puts it, TeleWorkers. Freedom TeleWork, a tough and aggressive competitor in the call center solutions field, has developed an online community of TeleWorkers. By creating this community of Virtual Call Center agents, Freedom TeleWork has created something revolutionary for both employers and employees. Lets focus first on the employees, the Virtual Call Center agents, or TeleWorkers. Instead of having to schlep into the office, the agents can work in comfort and relaxation in the vicinity of their own homes. This is also a big plus for agents living in rural communities, as it allows them to work full time and can save them hours of travel time, when otherwise would not be even possible for them to work at all. Furthermore, it is important to note that these Virtual Call Center agents can make virtually the same salaries, if not more than traditional call center agents, not to mention the added option of working practically any hours they choose. As mentioned, the TeleWorkers or Virtual Call Center agents are a great acquisition for companies as well as employees. Besides for saving extensive amounts of money, Virtual Call Center agents give companies a certain freedom and liberty by being very flexible to the companys needs. The Freedom TeleWorkers Workforce has a unique and exceptional database that allows companies to first view and analyze every TeleWorkers profile. It is important to note that every TeleWorker undergoes extensive and intense testing to ensure that they are fit for the job. They can then choose between agents, with preferences ranging anywhere from experience to fluency or price to availability. With a database of over 3,000 TeleWorkers, the options are almost endless. The switch to Virtual Call Center agents can surely help any company simplify its operations. Submitted by: Steve Cohen, Vice President of Sales, Freedom TeleWork Inc. |
- Up to a 400% increase in call connections using Predictive Dialing.
- Use Freedom Workforce to have random screenshots of your agent screens and keyboard and mouseclick monitoring.
- Agent home-based TeleWorker program keeps your operation fully staffed and on budget.
- Home worker real time productivity monitoring tools - record all calls as mp3 files, use Spy, Whisper and Barge-in models for training and supervision.
- Drastic long distance savings - Increase quality and amount of contacts while reducing your long-distance by 50-85% each month.
Freedom Telework Technology
A Virtual Call Center perfect for Web Retailers, Call Centers, Telemarketers, Customer Service, Outsourcers, Government Agencies, Telephone Companies, Political Campaigns, Collections, Debt Management, Mortgage Brokers, Airlines, Direct Sales Freedom TeleWork is perfect for any business, Not for Profit, or Government Agency who must communicate with customers, donors, or constituents. Whether the communication is via inbound or outbound phone contact or through Chat Agents proactively welcoming visitors to your site and selling product or services, answering questions or pushing content to visitors, Freedom TeleWork has the hosted call center solutions for you. Read More..
Predictive Dialing
This technology answers the problem of low contact rates when calling consumers.
By dialing numerous phone lines for each agent and screening out busy signals, no answers, disconnects, and answering machines, Predictive dialing will increase the productivity up to 300%
Predictive dialing is the perfect technology to increase agent productivity by maximizing their “talk time”. It addresses the problems faced by TeleWorkers in handling outbound Telemarketing to consumers- low contact rates. Read More..
Voice Broadcasting
Voice Broadcaster allows you to run multiple campaigns simultaneously, each with its own call flow and dialing lists. Campaigns can then be modified, reused and compared to get you the results you want. You may start, stop, pause, speed-up or slow-down a campaign from within your Freedom TeleWork Administrator. Read More..