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Get ahead of the game with a Hosted Call Center

While sales are dropping and competition is increasing, an SMB (small or medium sized business) is bound to have a difficult time remaining afloat. That's why the number one solution is to cut costs and increase profits. That sounds easier said than done. or does it?

Many SMBs are turning to new options. And with the help of modern day technology, there are plenty of options. At the top of the list is a unique breakthrough and advancement in the telecommunications field called a Hosted Call Center. A Hosted Call Center is an alternative replacement for an actual call center. The only difference is the price. Hosted Call Centers have been proven to provide basically the same results as a typical or ordinary call center at just a fraction of the price.

It works very simply. Instead of having an office, chairs, desks, computers, all other office accessories, utility bills, travel costs and hassles, and all other work-related expenses, a typical SMB can have a Hosted Call Center managed and operated on one computer. With a Hosted Call Center, all the agents can work from the comfort of their own home, at their own computer and even in some cases on their own time. The SMB will simply register for a Hosted Call Center, and then choose the amount of agents, the type and style of agents it prefers, and many other features that come with a Hosted Call Center.

Just to mention some of the incredible features offered by a standard Hosted Call Center; IVR, or Interactive Voice Response, is a unique feature which allows SMBs to reduce the need for agents on inbound calls, by simply having the customer speak to and receive support from a simulated agent. This amazing technology slashes the cost of having any inbound calling campaign. Another remarkable feature of a Hosted Call Center is Predictive Dialing. Predictive Dialing is a massive time-saver for agents, by "predicting" the next few calls on the agent's list with a unique system that can determine when the agent will end his current call and already have him set up for the next call without hearing any dial tone. It also eliminates and deletes all of the "bad" or unreachable numbers, thereby reducing the agent's list to one of only good, working numbers. This reduces expenses tremendously by optimizing and utilizing the agent's time working. These are just two of the several wonderful features of a Hosted Call Center.

Submitted by: Steve Gross, President of Freedom TeleWork

Up to a 400% increase in call connections using Predictive Dialing.
Use Freedom Workforce to have random screenshots of your agent screens and keyboard and mouseclick monitoring.
Agent home-based TeleWorker program keeps your operation fully staffed and on budget.
Home worker real time productivity monitoring tools - record all calls as mp3 files, use Spy, Whisper and Barge-in models for training and supervision.
Drastic long distance savings - Increase quality and amount of contacts while reducing your long-distance by 50-85% each month.

Freedom Telework Technology

A Virtual Call Center perfect for Web Retailers, Call Centers, Telemarketers, Customer Service, Outsourcers, Government Agencies, Telephone Companies, Political Campaigns, Collections, Debt Management, Mortgage Brokers, Airlines, Direct Sales Freedom TeleWork is perfect for any business, Not for Profit, or Government Agency who must communicate with customers, donors, or constituents. Whether the communication is via inbound or outbound phone contact or through Chat Agents proactively welcoming visitors to your site and selling product or services, answering questions or pushing content to visitors, Freedom TeleWork has the hosted call center solutions for you. Read More..

Predictive Dialing

This technology answers the problem of low contact rates when calling consumers.

By dialing numerous phone lines for each agent and screening out busy signals, no answers, disconnects, and answering machines, Predictive dialing will increase the productivity up to 300%

Predictive dialing is the perfect technology to increase agent productivity by maximizing their “talk time”. It addresses the problems faced by TeleWorkers in handling outbound Telemarketing to consumers- low contact rates. Read More..

Voice Broadcasting

Voice Broadcaster allows you to run multiple campaigns simultaneously, each with its own call flow and dialing lists. Campaigns can then be modified, reused and compared to get you the results you want. You may start, stop, pause, speed-up or slow-down a campaign from within your Freedom TeleWork Administrator. Read More..