All of the Freedom TeleWork Hosted Call Center products provide the tools to monitor agents seamlessly, whether they are located in the office down the hall, or across the globe.

Every seat comes free with the full arsenal of supervisory functions to empower corporate customers to manage a tightly run campaign

-Spy Mode - listen in on calls discreetly

-Whisper Mode - managers can listen in on the line and speak only to an agent in the process of a call

-Barge in Modes - managers can barge into any live call

-Desktop Screenshots - our system snaps random images of the agents desktop every 10 minutes

- Mouse-clicks & Keyboard strokes Monitoring - to track agent activity & inactivity

Using these tools in conjunction with our reporting capabilities allows for easy agent performance monitoring and tracking results in real time. Calls can be mp3 archived and customizable reports can be generated to assure campaigns are being perfectly monitored.